360° View of the Customer
Create whole customer solutions.
Whether you operate in a business-to-business or consumer market, the systems and technology platforms you have in place are pivotal to your success and growth for tomorrow. We build solutions that unite marketing, sales, and service so that you can elevate the customer experience, enhance speed and efficiency, generate meaningful intelligence, and re-organize your company around shared revenue goals.
- Discover. Our Customer Solutions experts conduct a deep discovery process with the teams that touch your customer journey. Through interviews, observation, and digital audits, we assess your application architecture against your business goals and plans for growth.
- Recommend. Based on our findings, we present you with a set of recommendations that include a holistic architecture of technologies, governance, best practices, and design artifacts. These recommendations are ranked according to their associated costs and projected benefits and form the basis of guided discussions to identify the best solution.
- Implement. Once the solution is refined and approved, our team implements it across your organization. This includes selecting the right technologies and application frameworks, training and supporting your team members, and ensuring the system is delivering the expected results.
We specialize in:
- Marketing Automation
- Customer Relationship Management
- Enterprise Resource Planning
- Content Management Systems
- Customer Interaction
- Business Intelligence
We help you:
- Revive or replace legacy systems
- Automate time-consuming tasks
- Enhance cross-functional collaboration
- Deliver richly contextual customer journeys
- Create business insight and foresight
- Observe, learn, and iterate in real time
Are you ready for a transformation?
Updates to your martech platforms are continuous and span from simple improvements to significant modifications. But, what happens when a platform or system update impacts your customer’s experience?read more
Marketers are focused on making the customer journey as effortless and frictionless as possible, and 46% of marketers are using interactive content to do just that. Are you?read more
Find out how a single piece of carefully designed interactive content achieved dramatic results for global fintech company Ipreo, including new sales opportunities worth nearly $1 million.read more
Get the Transformation Started Today
With solutions designed to scale, DemandLab helps clients advance their digital transformation strategy and create competitive differentiation. Reach out to learn how we can help you advance your business goals.