Business Operations Specialist

Essential Functions and Responsibilities

1. Operational Support: 

• Assist in analyzing and optimizing workflow processes across teams to maximize productivity. 
• Help maintain and update standard operating procedures (SOPs), company policies, and knowledge base. 
• Manage the implementation and organization of training programs related to SOPS and policies. 
• Function essentially as our IT department to optimize delivery technologies and processes for increased automation and efficiency. 
• Maintain the collection and validation of company metrics and contribute to the company Scorecard and other reporting updates. 

  2. Project Management Support: 

• Work alongside the Project Management team to facilitate project delivery and management 
• Work with Project Management leads to assist in data-driven decision-making toward optimal staffing for projects. 
• Contribute to the development and maintenance of project management processes. 
• Collaborate with project managers to ensure projects are delivered on time and within budget. 

 3. Legal and Contract Management:

• Assist in reviewing Statements of Work, Proposals, and contract reviews. 
• Participate in managing the legal terms and requirements of client contracts and agreements. 
• Help manage vendor relationships, including onboarding and offboarding of contractors and partners. 
• Maintain and organize contractual binding agreements. 

 4. IT and Security:

• Support the maintenance of IT infrastructure and adherence to security best practices. 
• Assist with IT policies and auditing. 
• Maintain our levels of standards in keeping with our SOC2 compliance and audits.
• Own IT hardware and software inventory management and the procurement of hardware for new hires and existing employees where required. 
• Assist employees with operational IT requests (password management, employee on and offboarding, etc.) 
• Responsible for our IT incident management system. 

5. Revenue Operations:

• Help orchestrate and manage internal platforms, including marketing automation and Salesforce CRM systems. 
• Ensure the availability and security of internal systems and tools. 

6. Human Resources: 

• Assist in managing HR requirements, including recruitment, policy development, and professional development.
• Contribute ideas to the development and maintenance of a leadership development program. 
• Collaborate with HR on the ideation of professional development plans.

Qualifications

Successful team members in this role must meet the following experience, qualifications, and education criteria: 

• Strong communication skills, both written and verbal
• Analytical mindset and ability to synthesize information quickly 
• Detail-oriented and organized
• Ability to work in a fast-paced environment
• Quick learner and adaptable
• Leadership qualities and motivation to drive team success
• Familiarity with project management systems

Success Measures: 

• Timely and accurate completion of tasks and projects 
• Contribution to improved operational efficiency 
• Effective collaboration with cross-functional teams 
• Adherence to company SOPs and policies 
• Assistance in maintaining SOC2 compliance 
• Support in achieving project delivery targets and budgets 

Education & Work Experience

• Associate's degree or certificate (two-year) in IT, business, marketing, engineering or a related field 
• 2+ years of experience in operational management 
• Familiarity with project management technology platforms (e.g. Accelo, Asana, Jira, Workfront) 
• Budget management knowledge 
• Administrative proficiency in software tools such as Salesforce, Google Suite, and Microsoft 365 
• Understanding marketing concepts and experience in a consultancy or agency is a plus. 

Working Conditions and Environment

• Standard business hours are Monday - Friday, 9 am - 6 pm local time.
• Living in Canada is required.
• Some travel may be required.