Manager, Operations

Location: North America (Remote)

The Manager, Operations at DemandLab, is a key player in designing, executing, and managing DemandLab’s operational effectiveness.
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Job Overview

Do you like driving, building, and sustaining technologies and processes for a dynamic and diverse team? Are you a strategic thinker who’s thrilled when your work managing all the behind-the-scenes operations keeps an organization running smoothly? And do you want to work with a rapidly growing agency transforming marketing and sales for large enterprises and Fortune 2000 companies?

As Manager, Operations at DemandLab, you will deliver award-winning solutions and strategies to clients by building and sustaining our company operations, technology, and relationships. You will work directly with our Chief Operating Officer (COO) to design, execute, and manage DemandLab’s operational effectiveness to strengthen and grow our business, while ensuring our clients receive world-class service.

Essential Functions and Responsibilities

  • Optimizing the complete work task lifecycle processes, ensuring full utilization of delivery efforts such as task creation, allocation, execution, and reporting stages
  • Implementing and instituting training for the SOPs and policies across the company and tracking all SOC2 and external audit requirements
  • Managing, reviewing, and directing delivery processes and the supporting IT infrastructure with the purpose of improving and increasing efficiencies
  • Overseeing the collection and validation of company metrics to provide ongoing clarity for company growth
  • Coordinating and managing contractors for all clients, vendors, and product agreements

Education and Work Experience

  • Minimum bachelor’s degree in business, marketing, engineering or related field
  • 5+ years of operational management experience
  • 4+ years of experience implementing and managing project management technology platforms
  • Direct knowledge and administrative experience in at least one of Accelo, Asana. Jira, Workfront or similar project management platforms
  • Experience in 3+ business settings using marketing automation/CRM (Marketo and SFDC a plus)
  • Budget management knowledge and/or experience
  • Proven ability to manage third-party vendors to deliver results on time and within budget
  • Proficient in Adobe Suite, Salesforce, Google Suite and Microsoft Office
  • Knowledge of marketing and experience in a consultancy or agency

Working Conditions and Environment

100% Remote work, office setting, some travel required, up to 25% but typically 10%.

All offers subject to a full Background and reference check.


When you join us, you can expect to receive premium benefits dependent on your country of employment, including:
  • Work from anywhere policy 
  • Generous paid leave for new parents
  • Generous paid time off and flexible work plans (all employees start with 3 weeks of PTO)
  • Paid national holidays based on country
  • Paid time off on your birthday
  • 100% health care plan coverage and paid dental & vision
  • 100% paid Life Insurance (Basic, Voluntary & AD&D)
  • Regular bonuses for individual and company performance
  • Retirement plan matching
  • Career advancement opportunities in a fast-growing agency
  • Professional development and certifications fund
  • Access to online training and professional education
  • Paid personal development fund
  • Monthly internet and cell phone allowance
  • Enjoyable work culture and a commitment to work/life balance
  • Opportunity to work with prestigious, global B2B brands
  • Helpful and respectful of our team’s work-life balance and needs
  • The freedom to have fun, experiment, explore, and get creative in a supportive environment